Welcome! We're glad you're here. In this post, we cover our most frequently asked questions about Quince Quarterly (this post was last updated on May 23, 2019).
What is Quince Quarterly about?
Quince Quarterly is a subscription for the knitter who loves all things Quince and wants to be surprised with a new project each quarter, or who'd like the opportunity to try a sampling of Quince yarns in a fun way. Quince Quarterly is for the knitter who, maybe, already has it all: Someone with more knits than he/she knows what to do with, and all family members are covered. It's also for the busy knitter who is perhaps overwhelmed by the multitude of choice in the world of knitting patterns, and who welcomes the ease of a preselected kit.
We've designed Quince Quarterly to be something to look forward to each quarter—a box filled with goodies that inspires newfound joy for the craft.
What's in the box?
We wanted to take a seasonal approach to the offerings, each with colorway options curated by the Quince team. Each quarter includes a special-edition printed knitting pattern exclusively for Quarterly boxes, along with the yarn needed to knit the project.
In dreaming up what kinds of projects we think would be perfect for a subscription, we decided against featuring sized garments—if you're anything like us, garment preference can be quite particular. Accessories, however, tend to have much more latitude. Every Quarterly box will feature a new accessory pattern that, we think, subscribers of all tastes will be able to utilize.
Are the patterns available outside of the Quince Quarterly box?
The knitting patterns from each Quince Quarterly box will be made available to the general public in digital format six months following the launch of the box. Until then, they are exclusive to Quarterly boxes only.
Patterns from our inaugural Winter Twenty Nineteen boxes will become available on our website and Ravelry in July 2019; Spring Twenty Nineteen patterns will become available in October 2019.
How do I order?
Once orders open: Choose whether you'd like to purchase a single box, or subscribe. You’ll be charged immediately after checking out, and then if you subscribed, you will be charged on the 15th of the month preceding each quarter thereafter, until you choose to cancel your subscription.
I’m already subscribed, what do I need to do?
If you’re subscribed, you do not need to purchase a new subscription or place a new order each quarter. New color theme options (option A and B) will be revealed on the 1st of the month prior to the quarter (for example, on June 1, options are revealed for the box that ships in July). If you wish you swap your option, you have from the 1st to the 14th of the month to do so on the Manage Subscription page in your account.
When does my box ship?
Quince Quarterly boxes ship quarterly, within the first week of the months of January, April, July, and October.
How do I cancel?
Sign in to your account here, and click “Manage Subscription.” At the right side of the screen next to your order number, click “Manage,” and then “Cancel Order” from the pop-up menu.
You may cancel at any time; however, please note that no refunds will be applied, If you cancel after the bill date for the upcoming quarter, your cancellation will not apply until the following quarter.
Quince Quarterly boxes are not eligible for returns, and no refunds will be given.
How do I update my credit card or shipping address?
Sign in to your account here, and click “Manage Subscription.” At the right side of the screen next to your order number, click “Manage” and then “View/Update Card” or “Update Address" from the pop-up menu.
What are the color options?
Each quarter, two color themes will be offered to choose from for your box, which will determine the colorways of the project that is included. While we always do our best to make sure that you receive your chosen theme, we may substitute as quantities allow.
When you place your order, choose Option A or Option B — an illustrated visual of the colorway themes will be displayed on the product page.
Each quarter, your option (A or B) will remain the same, but the themes will change. You will have the opportunity to swap your option at any time from the 1st of the month until the billing date on the 14th of the month prior to the quarter’s ship month. For example, for a box shipping in July, the color option themes will be revealed on June 1, and you have until June 14 to swap.
How do I swap my color theme option?
Sign in to your account here, and click “Manage Subscription.” On the right of the screen next to your order number, click “Manage” and then “Swap Product.” A box will appear on the screen showing your current color option (A or B). Click the arrows on the right of the screen to swap from one to the other, then click “Close.”
I don’t like the contents of my box. Can I return it?
Quince Quarterly boxes are not eligible for returns, and no refunds will be issued.
We can hardly contain ourselves about each quarter's new offerings! We hope you find as much joy in imagining the possibilities as we have.
If you have a box flying your way in the coming weeks, we hope you love it, and we'd love to hear all about it—please share your projects and unboxing on Facebook and Instagram using the hashtag #quincequarterly. We have all sorts of fun things planned! We can't wait to see what you share.